Terms & Conditions

EEC Travels Terms & Conditions

These terms apply to every service booked with EEC Travels, including UAE tourist visas, visa change by bus or flight, holiday packages, group and private tours, and global visa assistance. Please read them carefully before you pay, as payment confirms your acceptance.

Key points in short

Full payment in advance is required before any service starts. All payments are non-refundable unless agreed in writing beforehand. Our fees cover handling and coordination — approvals, boarding and entry remain the decision of immigration authorities, embassies, airlines and border officials.

1. Our role as a service provider

EEC Travels is a travel and visa service provider. We handle, process and coordinate applications and bookings on your behalf.
Services are delivered together with third parties, including official UAE visa sponsors and typing centres, licensed tour operators, transport and bus companies, airlines, hotels and border service providers.
We are not an immigration authority, embassy, airline or border agency, and we do not take part in their decisions.

2. Payment and confirmation

Full payment is required in advance to confirm and process any service. No service is initiated before payment is confirmed.
Payment confirmation constitutes full acceptance of these terms and conditions.
Prices are quoted for the service you select at the time of booking. Charges added later by authorities, airlines or border operators are passed on at cost where they apply.

3. Refunds and cancellations

All payments are strictly non-refundable, unless a refund has been explicitly agreed in writing before payment.
A rejection, delay or change by an authority, airline or border official does not create a right to a refund, because the service handling has already been carried out.
Where a written refund arrangement exists, it applies only to the amount and conditions stated in that written agreement.

4. What our fees cover

Fees charged are for service handling, processing and coordination only.
EEC Travels does not guarantee visa approval, entry permission, airline boarding or immigration clearance.
Any estimate, opinion or guidance we give is based on current practice and is not a promise of an outcome.

5. Processing timelines

Processing timelines provided are estimates only and may vary due to immigration, airline, border or other third-party factors beyond our control.
Urgent and last-moment services are subject to availability and approval by the relevant authorities.
If an urgent service cannot be delivered, the standard rate and standard timeline will apply.

6. Your responsibilities

Clients are responsible for providing accurate, valid and complete documents and information.
EEC Travels is not responsible for delays or rejections caused by incorrect, expired, incomplete or misleading documents.
You are responsible for meeting travel dates, reporting times, boarding points and border requirements communicated to you.
You must inform us of anything that can affect an application, such as previous visa rejections, overstays, fines, bans or a cancelled visa.

7. Decisions made by authorities and third parties

All approvals, rejections, delays or changes are solely at the discretion of immigration authorities, airlines, embassies and border officials.
EEC Travels shall not be held liable for losses, delays or additional costs arising from decisions made by third-party authorities or service providers.
Rules, fees and border procedures can change without notice. Where that happens, we inform you as soon as we are aware.

8. Communication and records

Updates are sent through the contact details you provide, and your application status is available with your reference number on our tracking page.
Documents you upload are used only to deliver the service you requested and to submit to the relevant authority or partner.
Please keep your reference number and confirmation messages until your service is completed.

Questions about these terms

Our team is available 24 hours a day. Ask us anything before you pay.

You can also track an existing application or read more about EEC Travels.